The SastaTrends newsletter
Get new arrivals, useful product picks, and occasional offers from across the store.
Every question deserves an answer. Whether it's an order, a product, a delivery, or a concern, our team is here to make your SastaTrends experience better.
Real help when you need it
We're here to make things right
Your questions matter to us
Your satisfaction
means everything.
Tell us what's on your mind. We're ready to listen.
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Let's connect
Choose the contact method that works best for you. We're happy to help with your shopping experience.
Quick questions? Chat with our team.
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Official Email Support
info.sastamart.co@gmail.comPrefer speaking directly with us?
+92 306 2440355
Know when our team is available.
Monday – Saturday
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For order-related questions or complaints, please keep your order number handy so our team can assist you more efficiently.
Customer care
Choose the type of request that best describes what you need. We'll collect the right details for your inquiry.
Have a question about a product, order, or delivery? Tell us how we can help.
Your questions, answered
From finding your order to resolving a concern, explore our help guide to find the next step.
Can't find the answer you're looking for? Our contact options help you direct your question to the right place.
Talk to our teamOnce your order is dispatched, you should receive tracking information through the contact details provided at checkout. You can also visit our Track Order page. If you cannot find your tracking details, contact support with your order number.
Delivery times depend on your location, courier service, and order processing. Check the estimated delivery date shown at checkout or in your order updates. Contact us if your order is delayed beyond the estimated date.
Cash on Delivery may be available for eligible orders and delivery locations. Check the payment methods displayed during checkout to confirm whether COD is available for your order.
Please review each perfume's product description for its stated brand, source, and authenticity information. If you need clarification about a particular product before purchasing, contact our team and include the product name or link.
Check the product details for materials, ingredients, size, and care or usage instructions. If the information you need is not listed, send us the product link and your question.
Use the contact form and select Send a Message, then choose Product Question. Include the product name or link so our team can understand exactly what you are asking about.
Review our Returns & Refunds policy for eligibility, time limits, and required conditions. Then contact support with your order number, the reason for the request, and any relevant details. Refund approval and processing depend on the applicable policy.
Please contact us as soon as possible. Select File a Complaint in the contact form, include your order number, explain the issue, and attach clear photos of the product and packaging if available. Our team can review the case and advise you on the next steps.
Open the Contact Us page and select File a Complaint. Choose the complaint category, provide your order number if relevant, describe what happened, and explain your preferred resolution. Keep your complaint reference number after submission once this service is available.
Check your internet connection and the payment instructions, then try again if it is safe to do so. If the problem continues, select Report an Issue on our Contact Us page and describe the error. Never send passwords, card PINs, or full payment card details.
If you are unable to sign in or access an account feature, select Report an Issue and choose the account-related category. Describe the problem without sharing your password or verification codes.
Visit our Deals section to see offers currently listed on the website. Any discount, promotional code, or offer is subject to the terms shown with that promotion.
Send a message, file a complaint, or report a problem. We'll help you find the right next step.